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Internal Sales
In the Life of Inside Sales
Lead Handling SOP (2:14)
Call Center SOP (12:42)
Handling Upset Customers (1:47)
Checking Voicemails and Answering Emails (8:25)
Office Call Forwarding (0:59)
Opening and Closing Store (1:27)
Commission Policy (1:59)
Office/Kitchen Etiquette (0:35)
Example of Special Project (11:18)
Default Daily Routine and Expectations
7:00 am CHECK VOICEMAILS/EMAILS Department Internal Sales Department (8:25)
8:00am-8:30am Daily Inside Sales/Office Huddle to Winning the Day & Running the Ball (4:07)
Closing out Day and Tracking KPI board (4:07)
KPI Boards & Tracking
Explaining non negotiables (2:57)
Attitude & Efficiency (2:51)
Daily Weekly & Monthly Metrics (4:07)
Lead Tracker SOP
Auditing Lead Trackers (6:24)
Retail Lead Handling SOPs
Sales Position Overview (1:04)
Step 1-Needs Sent (1:56)
Step 2-Pending Confirmation (1:39)
Step 3-Pending Proposal (1:45)
Step 4-Follow Up (1:32)
Step 5-Assumtive (1:12)
Insurance Steps Overview
Insurance process SOP (7:59)
Filing Process (2:01)
Insurance Job Filing and Auditing Process (2:43)
Step 1 Insurance Process-Inspection of Roof
Understanding Step One of the Insurance Process (12:27)
Step 1. Understanding Step One of the Insurance Process James Sr. (10:10)
Step 2 Insurance Process-Educating the Homeowner
Explaining the Contingency Form (6:59)
Step 2. insurance process (7:34)
Example phone call of educating the homeowner (11:07)
Step 3 Insurance Process-Awaiting Contingency
Sending CF if not secured on site (4:36)
Phone Call Example James Sr (19:41)
Step 4 Insurance Process-Awaiting adjuster appointment
Inputting data from CF into Acculynx (2:59)
Scheduling Adjuster Meeting (1:52)
Transferring notes properly upon adjuster appointment (1:01)
Phone Call Example James Sr (18:55)
Step 5 Insurance Process-Approval or Denial
Following up w/ Adjuster for results (2:10)
Sending additional evidence (2:36)
Step 5.5 Insurance Process-Denial/Rebuttal
Determining kind of denial (4:51)
Step 6 Insurance Process-Pending RCV
Understanding the RCV Breakdown (49:24)
Opening communication with Adjusters (4:08)
Step 6.5 Insurance Process-RCV Appeals
Deciphering what is missing (39:27)
Editing photos & creating breakdowns (2:30)
Step 7 Insurance Process-Ready to Go
Build Proposal & Contract (4:35)
Upselling Warranty Options (5:06)
Finding Tax Map ID # (2:53)
Step 7. Sending SP Proposal for Insurance Securing (10:25)
Step 8 Insurance Process-Sending to Production
Packet Transfer SOP (4:38)
Answering Productions Questions (4:37)
Step 8. contract securement (8:57)
Teach online with
Phone Call Example James Sr
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